Shipping Policy

Attention: Delivery methods may take longer due to inclement weather or COVID-19 Restrictions.


Purchased items will be shipped within 4-7 business days of the order, although most orders will be shipped within 2-3 business days.

Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our retail store in Banner Elk, North Carolina, USA.

Please note, expedited shipping methods do not include processing time.


Domestic (USA):

All domestic orders have the option of economy, standard, and express shipping via USPS, UPS and DHL. Delivery confirmation will be provided upon competition of order processing.



All international orders have the option of economy, standard, and express shipping via USPS, UPS and DHL. 

International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. Land of Oz Shop is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes fees (if the package is shipped back because the customs payment was not paid we are not able to refund your order). We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. 


Tracking Your Order

Depending on when you place your order, your tracking number may take one business day to become active. Once your order has begun processing, changes or cancellations may not be possible. If this occurs, please utilize our Return/Exchange process or contact Customer Services for support at