Refunds, and Returns, and Exchanges....oh, my!
Refunds
With the exception of gift cards, the Oz Shop will gladly refund or exchange the purchase directly from the online store if returned within thirty (30) days of the shipping date unless otherwise stated herein.
The Oz Shop will gladly exchange, credit, or refund the purchase directly from the online store if returned within thirty (30) days of the shipping date unless otherwise stated herein.
Refunds will be processed within seven (7) business days of the request. Please allow 10-14 business days once you have been notified the refund was processed for the amount to show on your account or statement. Your refund will be credited back to your card or original form of payment.
Returns & Exchanges
Due to recent events, returns processing for online orders may take longer. Thank you for your patience and understanding.
Merchandise must be returned new, in its original condition at the time of purchase, in the original unopened packaging, and/or with original tags and tickets attached. No returns or exchanges will be accepted if the merchandise has been used or worn. Gift cards are non-refundable.
Returns and exchanges purchased online can not be returned or exchanged at any of the Land of Oz™ satellite shops during our events. These items must be returned or exchanged by mail or at our main Land of Oz Shop located at 2669 Beech Mountain Parkway, Banner Elk, North Carolina 28604.
Returns or Exchanges by Mail
Merchandise may be returned or exchanged by mail via UPS or insured USPS (to the address below) using the pre-paid addressed label attached to the packing slip. Please try and ship the item in the same box it arrived. Your name and address must be included on the label (packages will not be accepted without a return name and address). Allow 1-2 weeks for processing.
Banner Elk, North Carolina 28604
Additional shipping cost may occur for the shipping of exchanged item(s). Shipping is free for any item(s) exchanged due to product defect or damages. Standard shipping rates are applied for all exchanges unless otherwise specified.
